Refund policy

Returns

Hardware

If you are unhappy for any reason with your purchase, you can return the unused item up to 30 days from the date of purchase. However, there will be a restocking fee of 25% of the cost of the item. 

When returning merchandise, all items must be in resalable condition in original packaging and include all associated manuals, dongles, cables, accessories, warranty cards, static bags, etc. When returning items, they should be double boxed for protection and to avoid affixing shipping labels and otherwise marring original packaging. Items that are not double boxed and incomplete may have an additional restock fee.

When returning merchandise please follow these steps:

1. Use the items' original packaging.
2. Over box the items to prevent damaging original packaging during shipping.
3. Make sure that the returns are complete with all manuals, cables, warranty cards and static bags.
4. Do not write on the box (Items not returned in a resalable condition will not be accepted).
5. Reference your RMA number clearly on the shipping label.

You will be responsible for freight charges when returning products.  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

RetailEdge Software

We want you to be completely satisfied with your purchase of RetailEdge. If you are not satisfied with your purchase of RetailEdge software, you may request a refund within 30 days of purchase.

Data Conversions, Custom Programming, Setup and Installation Assistance

Data conversion, custom programming. setup and installation assistance are done as needed and are billed on time spent.  So any cost associated with these items is not refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bill.breed@retailedge.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 67 Merchants Row, Suite 301, Rutland Vermont US 05701

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returned Payments Penalties

A $20.00 fee may be assessed for any payment that is returned or dishonored due to insufficient funds, incorrect account numbers, closed accounts, bank refusals, or chargebacks.